Shipping Policy

Welcome to Vibesay Wellness, operated by P7 Medico Marketing LLC. We are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

  • During high-demand periods, promotional sales, or unforeseen circumstances, processing times may be slightly delayed. Customers will be informed in case of significant delays.

2. Shipping Coverage

  • We currently ship products across India.

  • Shipping availability may vary depending on the serviceability of the delivery location by our courier partners.

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.

  • We may offer free shipping promotions on selected orders, products, or campaigns from time to time.

4. Estimated Delivery Timeline

  • Once dispatched, orders are generally delivered within 2–7 business days, depending on the customer’s location, courier partner availability, and regional accessibility.

  • Deliveries to remote or non-serviceable areas may take additional time.

  • Delivery timelines provided are estimated and may occasionally be affected by factors beyond our control, including weather conditions, natural disasters, strikes, transportation issues, government restrictions, or courier delays.

  • While we strive to ensure timely delivery, P7 Medico Marketing LLC does not guarantee fixed delivery dates.

5. Shipping Partners

  • We work with trusted third-party logistics and courier service providers to ensure secure and timely delivery of your orders.

  • Shipping methods and courier partners are selected based on delivery location and operational efficiency.

6. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email and/or SMS containing tracking details.

  • Customers can track their shipment through the tracking link provided by the courier partner.

7. Incorrect Address & Delivery Issues

  • Customers are responsible for providing accurate and complete shipping details at the time of placing the order.

  • P7 Medico Marketing LLC shall not be held liable for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

  • If an order is returned to us due to an incorrect address, failed delivery attempts, or customer unavailability, re-shipping charges may apply.

  • In the event of lost, delayed, tampered, or damaged shipments, customers must notify us within 48 hours of delivery or expected delivery date by emailing services@vibesay.in.

  • We will coordinate with the courier partner to investigate and assist in resolving the issue; however, final resolution will depend on the courier partner’s verification and policies.

8. Returns, Refunds & Exchanges

  • For information regarding returns, refunds, cancellations, or exchanges, please refer to our separate Return & Refund Policy available on our website.

  • Refunds, where applicable, will be processed as per our refund policy and payment gateway guidelines.

9. Customer Support & Contact Information

If you have any questions, concerns, or shipping-related queries, please contact our customer support team:

Email: services@vibesay.in
Brand: Vibesay Wellness
Company: P7 Medico Marketing LLC

We are committed to providing prompt assistance and ensuring a smooth shopping experience for our customers.

10. Policy Updates

P7 Medico Marketing LLC reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.